User manual · PULSE

PULSE — Risk.

Score, inspect, act — within the recorded evidence. PULSE exposes a decision explorer, while rationale completeness, model use and downstream actions depend on the producing workflow.

What PULSE owns

  • Designed scoring for selected checkout, account, refund, payout and suspicious-pattern events when those integrations supply data
  • A rules-first engine; the observed ML indicator is a stub and must not be presented as deployed ML decisioning
  • Designed step-up outcomes such as 3DS, re-verification, manual review or hold, subject to downstream integration
  • Decision and alert references that can hand work to DOCKET where the relevant case workflow is configured

SENTINEL is the intended governance surface for rules and thresholds, while PULSE consumes applicable versions. Verify that the producing decision actually records and applies the referenced policy version; the architecture alone does not prove runtime parity or prevent drift.

Reading a Decision Record

Compliance Console → Risk → Decision explorer is the observed PULSE surface. Filters and records can expose outcome, score, rule, version, input and correlation fields, but rationale is partial in the reviewed status. Treat absent fields as Not recorded by engine, not PASS. The ML chip is a stub; rules-only decisions should show model version as Not applicable.

A designed governance loop for tuning

Find the pattern

Use available explorer filters to form a hypothesis; validate source completeness before calling a cluster a false-decline pattern.

Propose the change

Draft a threshold or rule change in SENTINEL where enabled. Historical-impact simulation must be verified rather than assumed.

Four-eyes approval

Use a second authorized reviewer only where that action supports configured maker-checker. Confirm activation and version evidence before release.

Watch the scorecard

Generate the PRISM scorecard on demand and compare agreed measures with baseline. Scheduling and rollback behavior are separate capabilities to verify.

Chargebacks and representment

The designed chargeback workflow can link a dispute to decisions, evidence and casework when those records are integrated. A representment pack can include only data actually held, such as 3DS, delivery or communication records. DOCKET SLA, assignment and maker-checker behavior must be verified for this workflow.

For the audit file

A decision is reconstructable only to the extent its engine recorded rule IDs, thresholds, snapshots, versions and later review events. PULSE rationale is partial in the reviewed surface; missing information must remain explicit rather than be inferred after the fact.

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